To maintain our current client base and increase our market share by being the BEST debt recovery firm in South Africa.
To provide world class debt collection in order to recover our clients' bad debts before it reaches the write-off stage; achieving the highest recovery rate through amicable solutions with minimum hassle and comparatively low costs, and preserving our clients’ goodwill and our own reputation in the collection industry. We are committed to operating with the highest standards of integrity, while preserving absolute confidentiality.
Data Analytics skills
Communication Skills - the ability to speak clearly and listen well, being able to articulate well, provide clear, concise response and instruction
Emotional intelligence skills - we have the ability to perceive unfavourable conditions and have the capacity to identify and initiate alternatives to circumvent such situations. A collector should be able to perceive social situations and react accordingly.
The company will uphold the following work ethics to ensure that its clients are satisfied with the ethics listed; these are confidentiality, due care, skill; courtesy and objectivity in all the dealings with its customers.
Reading comprehension and writing skills - A collector will be required to document accounts in a clear concise manner as well as understand written instruction or comprehend correspondence in order to respond appropriately
Time management and personal management skills - Debt Collections is a production based job, so we have the ability to manage the available time to perform the job functions and the scheduling and following up on payment arrangements.